Terms & Conditions

Company Legal Name - SNP Enterprise

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean SNP Enterprise .

 

Introduction:

  1. www.nutcaseshop.com website ("Website") is an Internet based content and e-commerce portal operated by SNP Enterprise a partnership company incorporated under the laws of India.
  2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Nutcaseshop.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify nutcaseshop.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Nutcaseshop.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

Nutcaseshop.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as mobile cases & cover and other various cool accessories from our own registered brand NUTCASE .Upon placing an order, Nutcaseshop.com shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Nutcaseshop.com the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Channel Subscription:

By providing your data, you agree to be communicated by us via email and sms to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

 

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Nutcase’s name is stated as the source and prior written permission of Nutcaseshop.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  1. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  2. publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  3. upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
  4. upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
  5. conduct or forward surveys, contests, pyramid schemes or chain letters;
  6. download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
  7. falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  8. violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  9. violate any applicable laws or regulations for the time being in force in or outside India;and
  10. violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
  11. exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
  12. You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Nutcaseshop.com, its associates and partners on any property owned by Nutcaseshop.com.

No Compensation Policy:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Nutcaseshop.com holds the rights to cancel orders and block accounts of such customers without any prior notice.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Nutcaseshop.com. All the images on nutcaseshop.com are copyright protected and any form of reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell will have legal consequences.

Exactness Not Guaranteed:

Nutcaseshop.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise color , finish etc. may arise . In this instance you agree that a representative from nutcaseshop.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Nutcaseshop.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

  1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Nutcaseshop.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Nutcaseshop.com without obtaining authorization from Nutcaseshop.com.
  2. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Nutcaseshop.com or the Website and Nutcaseshop.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Nutcaseshop.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Nutcaseshop.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Nutcaseshop.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability:

Nutcaseshop.com has endeavoured to ensure that all the information on the Website is correct, but Nutcaseshop.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Nutcaseshop.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Nutcaseshop.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Nutcaseshop.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Nutcaseshop.com ‘scontrol. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

 

 

CUSTOMER CARE

E-mail

For any questions related to a product or a purchase or a delivery, please feel free to e-mail us anytime at [email protected]
We shall respond within 24 hours of receiving the mail. 

Call 

You can call us at +91- 9819683776  any time between 10 am to 6 pm Monday-Saturday

Corporate Enquiries and Bulk Orders

 For corporate enquiries, you can mail us at [email protected]  or                             call on +91- 9819683776 

SHIPPING AND DELIVERY

What is the mode of shipping? 

First Flight couriers (http://www.firstflight.net) and India Post (http://www.indiapost.gov.in).

What is the average shipping duration? 

Approximately 3-5 days (excluding Saturdays, Sundays and local or national public holidays) depending upon your location in India.

Do you charge anything extra for shipping or for COD orders? Do I have to pay any extra tax or octroi? 

No. The price that you see on the website is the price that you pay.

Do you deliver at all the locations across India? 

For pre-paid orders we deliver at all the pin codes in India. For COD orders we currently deliver at more than 5000 pin codes. The COD pincode list is constantly updated, and after the order is placed, a call from our call centre confirms whether our logistics partner delivers at the specific pincode. 

Can you deliver at a preferred time?

You can mention your preferred time at the time of placing your order. First Flight personnel generally call up before any delivery and a convenient delivery time can be arranged at that time. Please note that for orders sent through India Post, this facility is not available. 

Can I track my order online?

Yes. Once the order is shipped, the tracking ID is uploaded and you can track it online by logging into “my account” or care section to track order .

I was not at home/office when the order arrived! What do I do?

Please call up on the number provided on the “missed you’ intimation slip. You can also call us up on +91- 9819683776  or send an e-mail at [email protected]

I have specific instructions relating to delivery of my order. What do I do?

You can either call us up on +91- 9819683776  before placing the order .

Do you deliver outside India? 

Presently we do not deliver outside India. However, we plan to start this service soon.   

 

CANCELLATION, RETURNS, REPLACEMENTS AND WARRANTIES

Can I cancel my order after making a payment? 

Yes. For any cancellation you need to send an email to [email protected] or call us on +91- 9819683776    However, an order can be cancelled only before it is shipped out.

 If I have cancelled my order, how shall I get the refund? 

The transfer shall be initiated through online bank transfer. Since the same is third party system dependant, a refund takes upto 15 working days. We request your patience during this period.

What if I receive a damaged product? 

Please accept the product from the courier and call on +91- 9819683776 immediately. Depending on your preference, we will either replace the product or process a refund.

Can I return any product if I have just changed my mind? 

If there is anything that does not fit your requirement or if there is a manufacturing defect or any print issue without any misuse and is covered under warranty, we shall be more than happy to replace it at our cost. For the same, you need to call on +91- 9819683776   and send the product to us at your cost. The cost of re-delivering the product shall be borne by us.  

 

What warranties do the products have? 

Nutcase provides you with a 6 months warranty on print and manufacturing defects. If you are in doubt or want to ask further questions, please do not hesitate to drop an email to [email protected] or call us on +91- 9819683776    

ORDERS

How do I place an order? 

You can place an order by selecting a product and clicking on the “Buy Now” button. The shopping cart shall be updated automatically.

Do I need to register/sign in for placing an order? 

No. You can make a purchase as a guest.

Can I remove items or modify my shopping cart before making any payment? 

Yes.

How do I know that my purchase has been successful? 

You shall receive an e-mail immediately with your order details and order number. 

Bank debited my account but I have not received any order confirmation e-mail! What do I do?

This happens extremely rarely. However, if it happens to you, please do not panic. Send us an e-mail at [email protected] with your details and we will sort out the issue with the payment gateway provider for a refund. Your money will not be lost under any circumstances.

How do I know the expected delivery date of the purchase? 

It is mentioned in every product page. Also, before you make any payment, it is once again mentioned in the address confirmation page.

Can I gift a product to someone? 

Yes. The option is available once you select a product and click on proceed to checkout. You can select the option of gift wrapping your gift and a gift message at no extra cost. Depending on your choice, we either include the invoice (purchase bill) in the box or exclude it.

 

PAYMENTS

What are the different modes of payment? 

You can pay by all the major debit or credit cards or make a payment through net banking. We accept cash cards as well as mobile payments. We also accept cash on delivery payments. We use PAYU  as a payment gateway and it is one of the most secured and trusted payment gateways.

Is it safe to buy through credit cards/debit cards/bank transfers?

 Yes. The payment getaway has SSL (Secure Socket Layer) and is secured by Entrust.

Are my bank/card details stored in your system? 

No.

Can products be delivered on Cash on Delivery (CoD)? 

Yes. Most of the Indian pincodes are serviceable. You can call up on +91- 9819683776 before placing a CoD order to enquire whether your pincode is serviced. In order to prevent mischief and fraud we always verify each CoD purchase before dispatching the order.

Do I get an invoice/bill against my purchase? 

Yes.

Are there any Delivery Charges?

No. 

Are there any extra/hidden costs involved? 

No. All product prices are inclusive of all taxes and mentioned clearly in all product pages. 

 

MISCELLANEOUS

Do you have gift vouchers? 

Currently we do not have gift vouchers. 

I have a question whose answer is not in the FAQs section! 

Kindly mail us at [email protected] or call us on +91- 9819683776   

 

PRIVACY POLICY

By using the website, you agree to the terms and conditions of this policy. If you do not agree with the terms and conditions of this policy, please do not proceed further to use this website.

Cookies

Cookies contain information that store your preferences for a website. You can switch off the cookies from your browser at any time but please note that certain functionalities of www.nutcaseshop.com  (‘Website’) might not perform at all/ optimally if cookies are switched off. Cookies in the Website do not capture any bank/credit card/debit card related information.

Personal Data

No personal data ('Data') submitted by you and/or captured by cookies  during your time spent in the www.nutcaseshop.com  website is shared, distributed, sold, circulated, lent or rented to any third party by SNP Enterprise  for any commercial purpose.

Data might be used in a scrubbed manner i.e. in a manner that cannot individually identify users for the purpose of analysis, research and improvement of our services/products.

For the purpose of fraud prevention, detection and investigation and to abide by any applicable law/court order, Data might be shared with appropriate institution(s)/legal agency(ies).